Professionalisation of the management of residential and commercial properties
Wincasa is setting up two different business units for the management of commercial and residential property. In addition, physical contact points are planned throughout Switzerland to support tenants. Both tenants and landlords should benefit from the new model.
Wincasa wants to break new ground in property management. The property service provider, which is part of Implenia, is splitting its corresponding services into the residential and commercial divisions, Wincasa announced in a press release. Employees will be trained in newly created functions and job profiles.
The new Target Operating Model (TOM) is intended to professionalise the two areas and enable even more needs-oriented and use-oriented management of different properties. “The aim of the TOM project is to implement an operating model that covers today’s management requirements,” says Philipp Schoch, Head of Property Management at Wincasa, in the press release.
As part of the project, Wincasa will set up 18 physical locations throughout Switzerland by the end of 2025 for the management of residential tenants and eight locations for the management of commercial tenants. The so-called walk-in locations in the residential sector can be used, for example, to clarify questions about the tenancy agreement or to report damage. In the commercial sector, on the other hand, “it’s about more complex properties, long-term tenancy agreements and vacancies that are more significant,” explains Schoch. Here, Wincasa wants to deploy qualified specialists “who provide highly professional support to commercial tenants in all phases of the management process”. Real-time monitoring of important key figures such as vacancy rates at the locations should show property owners the measurable success of the new management model.