New standards in property management
The leading property service provider is restructuring its management with an innovative target operating model in order to better meet the needs of tenants, owners and employees. By the end of 2025, 18 walk-in locations for residential tenants and eight specialised locations for commercial tenants will be created across Switzerland.
With the new target operating model, Wincasa is taking a significant step towards optimising its services. The organisational and spatial separation of the management of residential and commercial properties enables specialised and professional support for both areas. Philipp Schoch, emphasises that the TOM project is geared towards the current requirements of property management. This reorganisation benefits tenants and owners as well as employees.
Personal contact points for residential tenants
In the residential sector, the company is planning to open a total of 18 walk-in locations that will enable residential tenants and other stakeholders to clarify their concerns in person and without prior appointment. These physical points of contact complement the existing digital channels, such as the tenant app and telephone customer service. Following the successful pilot project in Basel, all 18 locations will be gradually put into operation by the end of 2025.
Expert support for commercial tenants
Eight specialised locations will be set up for the management of commercial properties. Commercial tenants benefit from highly professional support from proven specialists who cover all phases of the management process. As commercial properties have more complex requirements and require long-term tenancy agreements and vacancy management, the job profiles have been adapted accordingly and employees have received comprehensive training.
Career opportunities for employees
The innovative management model offers Wincasa employees exciting career opportunities and new roles such as technical managers, letting specialists and site managers. The teams are given more responsibility, which strengthens loyalty to the company and employee satisfaction. In this way, the TOM also helps to position Wincasa as a modern and attractive employer and counteract the shortage of skilled labour.
Measurable success for owners
Performance is measured in real time at all locations and displayed on dashboards to make key figures such as vacancy rates transparent. This enables the teams to react quickly and efficiently to changes and continuously optimise management. The new model should also deliver measurable success for the property owners.